You sell the same person twice.
Once to the candidate, once to the client, and the agency that wins is the one that can do both inside the same hour. The ATS was built for one of those sales. The other one — hiring managers, job orders, spread, the reason a client stopped sending reqs — usually lives in an account manager's inbox. We build the half that is missing.
The req arrived from a portal nobody owns.
Fieldglass and Beeline push reqs into a shared mailbox, a recruiter works whichever ones they happened to open, and the rest expire. Nobody logged the business development call that won the account in the first place, so when the fill ratio drops there is no record to argue with — only a manager asking recruiters what they think happened.
The assignment ends. The desk already knows.
Staffing and recruiting — fill and redeployThe client side of a staffing desk.
Job orders that forecast
Bullhorn, JobDiva, Avionté or Ceipal job orders mirrored as deals carrying headcount, bill rate, pay rate, spread and start date — so a five-head req forecasts as five placements with dates, not one line with a guess attached.
Submittal to start, every ratio dated
Qualified, submitted, client interview, offer, start, guarantee period — each one timestamped. Submittal-to-interview and interview-to-offer become numbers per recruiter, per client and per skill, which is the only honest way to argue about a desk.
Business development that outlives the rep
Hiring managers, procurement contacts and the org chart behind them held on the account, with email and calendar logged automatically. An account manager who leaves takes their relationships; they no longer take the record of them.
The VMS firehose, deduped
Reqs from Fieldglass, Beeline and Coupa pulled in, matched to the account they belong to, scored against what your bench can actually fill, and routed. The ones you were never going to win stop consuming a recruiter's morning.
Redeployment before the assignment ends
Assignment end dates driving a pipeline that opens thirty days out. A contractor coming off a project is a re-marketing opportunity with a known skill set and a known client, not a resignation email in week one.
Margin on the record
Bill and pay spread, burden and gross profit per placement pushed back from back office onto the client and the job order, so the account everyone calls strategic can be checked against what it actually pays.
Built beside the ATS, not on top of it.
Two weeks on the desk
Sitting with recruiters and account managers while reqs arrive: where a job order comes from, who qualifies it, what gets typed twice, and which numbers the Monday meeting already distrusts.
One definition of a submittal
What qualified means. What submitted means. When a job order is dead rather than quiet. Written down and agreed by the desk before a single property is created.
Build the client side
The ATS stays the system of record for candidates. The CRM becomes the system of record for clients, job orders and business development, with the sync contract between them written down and one-directional per field.
Hand it to the desk
Recruiter and account-manager training, dashboards they run their own pipeline meeting from, and a quarter beside your leads while the ratios stabilise.
The CRM starts pretending to be an ATS.
Someone imports candidates as contacts so marketing can nurture them, and now résumés, work authorisation and EEO data sit in a database built for sending campaigns. Draw the line and keep it: candidates and their compliance data in the ATS, clients and job orders in the CRM, and marketing consent tracked separately for each — because a candidate who agreed to hear about jobs did not agree to hear from your sales team.
Show us last quarter's fill ratio.
Tell us what you are running
What the system does today, where it breaks, and when it has to work. An engineer reads it — you get an answer inside one business day, not a sequence.