--- title: Mass Torts — Industries — Draidel description: High-volume claimant intake instrumented end to end, from lead vendor through to signed retainer. image: https://www.draidel.com/hubfs/draidel-2026/og/industries--mass-torts.png --- Draidel. **000***%* We build companies — Edition 2026 [Skip to content](https://www.draidel.com/industries/mass-torts#main-content) [Draidel.](https://www.draidel.com/) 01[Menu](https://www.draidel.com/industries/mass-torts#k-menu) Miami · Six markets · Since 2015 [*01*Services](https://www.draidel.com/services)[*02*Industries](https://www.draidel.com/industries)[*03*HubSpot](https://www.draidel.com/hubspot)[*04*Platforms](https://www.draidel.com/platforms)[*05*About](https://www.draidel.com/about)[*06*Events](https://www.draidel.com/events)[*07*Contact](https://www.draidel.com/contact) [Services](https://www.draidel.com/services) - [Go To Market](https://www.draidel.com/go-to-market) - [RevOps](https://www.draidel.com/revops) - [AI & Data](https://www.draidel.com/ai-data) - [Engineering](https://www.draidel.com/engineering) [Industries](https://www.draidel.com/industries) - [SaaS](https://www.draidel.com/industries/saas) - [Law Firms](https://www.draidel.com/industries/law-firms) - [Mass Torts](https://www.draidel.com/industries/mass-torts) - [AI](https://www.draidel.com/industries/ai) - [Home Care Agencies](https://www.draidel.com/industries/home-care-agencies) - [Health Care](https://www.draidel.com/industries/health-care) - [BPO](https://www.draidel.com/industries/bpo) - [Venture Capital](https://www.draidel.com/industries/venture-capital) - [View all→](https://www.draidel.com/industries) [HubSpot](https://www.draidel.com/hubspot) - [Audit](https://www.draidel.com/hubspot-audit) - [Onboarding](https://www.draidel.com/hubspot-onboarding) - [Consulting](https://www.draidel.com/hubspot/consulting) - [Implementation](https://www.draidel.com/hubspot-implementation) - [Migration](https://www.draidel.com/hubspot/migration) - [Integration](https://www.draidel.com/hubspot/integration) - [Development](https://www.draidel.com/hubspot/development) - [Training](https://www.draidel.com/hubspot/training) - [Pricing](https://www.draidel.com/hubspot-pricing) [Platforms](https://www.draidel.com/platforms) - [Salesforce](https://www.draidel.com/salesforce) - [NetSuite](https://www.draidel.com/netsuite) - [Microsoft Dynamics](https://www.draidel.com/microsoft-dynamics) - [ClickUp](https://www.draidel.com/clickup) - [Intercom](https://www.draidel.com/intercom) - [Notion](https://www.draidel.com/notion) - [Snowflake](https://www.draidel.com/snowflake) - [Databricks](https://www.draidel.com/databricks) - [View all→](https://www.draidel.com/platforms) Company - [About](https://www.draidel.com/about) - [Ventures](https://www.draidel.com/ventures) - [Case studies](https://www.draidel.com/case-studies) - [Events](https://www.draidel.com/events) - [Partners](https://www.draidel.com/partners) - [Compliance](https://www.draidel.com/compliance) - [Contact](https://www.draidel.com/contact) 66 West Flagler St, Miami [Start a project →](https://www.draidel.com/contact) [Close](https://www.draidel.com/industries/mass-torts#site-header) Industries # One record per claimant, from the ad click to the *retainer.* Mass tort intake runs at media speed and settles at litigation speed. We build the system in between — vendor posts, consent artifacts, qualification, retainer signature and records retrieval held on one case record you can report on. IntakeConsentRecordsCost per case The problem ## The number that matters lands a quarter *late.* Spend is adjusted daily on lead volume and answer rate, while the only number that matters — cost per signed, records-complete case — lands a quarter later, in a different system, split by tort and by vendor nobody can reconcile. ## Count signed cases, not *leads*. Mass torts — attrition What we build ## Everything a claimant record has to carry. ### Claimant and case model A claimant contact and a case record per tort, carrying product or drug, exposure and diagnosis dates, injury tier, venue and the statute clock the case is running against. ### Vendor posting and dedupe One posting endpoint per lead vendor and call centre, cost captured with the lead, and duplicate claimants matched across sources on phone, date of birth and prior submission. ### Consent and TCPA records TrustedForm or Jornaya certificates, the originating creative, DNC scrub result and call recording links written onto the claimant record and retained for the life of the claim. ### Retainer pipeline Stages from post to contacted, qualified, retainer sent and retainer executed, with e-sign envelope status flowing back onto the case instead of living in an inbox. ### Records retrieval tracking Requests logged per provider with aging, follow-up cadence, proof of product use and the records-complete gate a case must clear before it counts as inventory. ### Cost per signed case Media and vendor spend by tort and channel joined to executed retainers, records-complete cases, co-counsel referral splits and the fee share each case sits under. How it runs ## Built to survive a filing wave. 01 ### Diagnose One live wave followed through the intake queue, the vendor posts and the case management system: where leads die, where duplicates land, where records stall. 02 ### Define Qualification criteria written and versioned per tort, entry and exit rules for every stage from post to records-complete, and intake scripts reissued the day the criteria move mid-wave. 03 ### Instrument Objects, posting endpoints, consent capture, e-sign and records workflows, and the sync to Filevine, Litify or SmartAdvocate once a retainer is executed. 04 ### Hand over Documentation, training for the intake manager and vendor owner, and a period running the system beside your team through a live wave. Where it usually breaks ## Records decide which signatures become *cases.* Cost per retainer flatters everyone until records come back. Cases fail on missing proof of use, an exposure date outside the criteria, a claimant already signed by another firm, or a provider who never answers. If that attrition is not attributed to the source that sent the lead, the same spend is repeated next month. Operators we build with ![Thales](https://www.draidel.com/hubfs/raw_assets/34/public/@projects/draidel-2026/draidel-2026-theme/assets/logos/thales.svg)![Imperva](https://www.draidel.com/hubfs/raw_assets/34/public/@projects/draidel-2026/draidel-2026-theme/assets/logos/imperva.png)![Cameo](https://www.draidel.com/hubfs/raw_assets/34/public/@projects/draidel-2026/draidel-2026-theme/assets/logos/cameo.png)![Moz](https://www.draidel.com/hubfs/raw_assets/34/public/@projects/draidel-2026/draidel-2026-theme/assets/logos/moz.png)![APMEX](https://www.draidel.com/hubfs/raw_assets/34/public/@projects/draidel-2026/draidel-2026-theme/assets/logos/apmex.png)![RaySecur](https://www.draidel.com/hubfs/raw_assets/34/public/@projects/draidel-2026/draidel-2026-theme/assets/logos/raysecur.svg)![Bolster](https://www.draidel.com/hubfs/raw_assets/34/public/@projects/draidel-2026/draidel-2026-theme/assets/logos/bolster.png)![Huify](https://www.draidel.com/hubfs/raw_assets/34/public/@projects/draidel-2026/draidel-2026-theme/assets/logos/huify.svg)![Regency Health Care](https://www.draidel.com/hubfs/raw_assets/34/public/@projects/draidel-2026/draidel-2026-theme/assets/logos/regency.svg)![Niche Academy](https://www.draidel.com/hubfs/raw_assets/34/public/@projects/draidel-2026/draidel-2026-theme/assets/logos/niche-academy.svg)![Thales](https://www.draidel.com/hubfs/raw_assets/34/public/@projects/draidel-2026/draidel-2026-theme/assets/logos/thales.svg)![Imperva](https://www.draidel.com/hubfs/raw_assets/34/public/@projects/draidel-2026/draidel-2026-theme/assets/logos/imperva.png)![Cameo](https://www.draidel.com/hubfs/raw_assets/34/public/@projects/draidel-2026/draidel-2026-theme/assets/logos/cameo.png)![Moz](https://www.draidel.com/hubfs/raw_assets/34/public/@projects/draidel-2026/draidel-2026-theme/assets/logos/moz.png)![APMEX](https://www.draidel.com/hubfs/raw_assets/34/public/@projects/draidel-2026/draidel-2026-theme/assets/logos/apmex.png)![RaySecur](https://www.draidel.com/hubfs/raw_assets/34/public/@projects/draidel-2026/draidel-2026-theme/assets/logos/raysecur.svg)![Bolster](https://www.draidel.com/hubfs/raw_assets/34/public/@projects/draidel-2026/draidel-2026-theme/assets/logos/bolster.png)![Huify](https://www.draidel.com/hubfs/raw_assets/34/public/@projects/draidel-2026/draidel-2026-theme/assets/logos/huify.svg)![Regency Health Care](https://www.draidel.com/hubfs/raw_assets/34/public/@projects/draidel-2026/draidel-2026-theme/assets/logos/regency.svg)![Niche Academy](https://www.draidel.com/hubfs/raw_assets/34/public/@projects/draidel-2026/draidel-2026-theme/assets/logos/niche-academy.svg) Start a project ## Know what a signed case actually *costs.* ## Tell us what you are running What the system does today, where it breaks, and when it has to work. An engineer reads it — you get an answer inside one business day, not a sequence. 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